1. Introduction
Nkateko CleanEdge (“Nkateko CleanEdge”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.nkatekocleanedge.co.za or engage with our services.
By using our website or submitting your information to us, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Company name
- Physical address (if provided)
- Any information submitted through our contact forms
- Any information provided when requesting quotations or services
We collect only information necessary to provide our services and respond to your enquiries.
2.2 Website Usage Data
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on the website
This data is collected for analytical and security purposes and is not used to personally identify you unless required for security reasons.
3. Data Storage Location
Our website is hosted by reputable third-party hosting providers that maintain secure servers and appropriate data protection safeguards.
Where applicable, your data may be stored within South Africa or in jurisdictions that provide adequate data protection standards.
We take reasonable technical and organisational measures to ensure your data is protected.
4. How We Use Your Information
We use your personal information for the following purposes:
- Responding to enquiries and quotation requests
- Providing cleaning and maintenance services
- Communicating service updates or project information
- Improving our website and service delivery
- Maintaining internal administrative records
- Ensuring compliance with legal and regulatory obligations
We do not sell, rent, or trade your personal information.
5. Contact Forms
Information submitted through our contact forms is sent to our official company email:
admin@nkatekocleanedge.co.za
These submissions are used strictly for customer service and operational communication. They are not used for unsolicited marketing.
6. Cookies
Our website may use cookies to:
- Improve user experience
- Monitor website performance
- Support analytics tools
Cookies are small text files stored on your device. You may disable cookies in your browser settings, although doing so may affect website functionality.
7. Analytics
We may use tools such as Google Analytics to collect anonymous website usage data.
These tools collect statistical information only and do not identify individual users personally.
You may opt out of Google Analytics tracking via your browser settings or Google’s opt-out tools.
8. Embedded Content
Pages on our website may include embedded content (e.g., YouTube videos, social media feeds).
Embedded content from third-party websites behaves in the same way as if you visited those websites directly. These platforms may collect data, use cookies, and track interactions according to their own privacy policies.
We encourage you to review their respective privacy policies.
9. Who Has Access to Your Data
Access to your personal information is limited to:
- Authorised Nkateko CleanEdge management
- Administrative personnel
- Service personnel where required for project delivery
All access is restricted and controlled.
10. Third-Party Service Providers
We may use trusted third-party service providers for:
- Website hosting
- Email services
- Analytics
- IT maintenance
These providers are required to safeguard your information and may only use it for the purposes for which it was shared.
We do not share personal information for unrelated commercial purposes.
11. Data Retention
We retain personal information:
- For as long as necessary to provide services
- As required for contractual or legal compliance
- For record-keeping and administrative purposes
You may request deletion of your data, subject to legal and operational obligations.
12. Security Measures
Nkateko CleanEdge uses SSL/HTTPS encryption across the website to protect communications.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
In the unlikely event of a data breach, affected individuals will be notified where required by law.
13. Your Rights Under POPIA
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information (where legally permissible)
- Object to processing in certain circumstances
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at:
admin@nkatekocleanedge.co.za
14. Third-Party Websites
Our website may contain links to external websites. Nkateko CleanEdge is not responsible for the privacy practices of third-party websites.
We recommend reviewing their privacy policies before submitting personal information.
15. Disclosure for Legal Purposes
We may disclose personal information:
- When required by law
- In response to lawful requests from authorities
- To protect our legal rights
- To prevent fraud or unlawful activity
Any such disclosure will comply with applicable South African laws.
16. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Updates will be posted on this page with a revised effective date.
Continued use of the website constitutes acceptance of the updated policy.
17. Contact Information
If you have any questions regarding this Privacy Policy, please contact:
Nkateko CleanEdge (Pty) Ltd
Website: www.nkatekocleanedge.co.za
Email: admin@nkatekocleanedge.co.za